At Good Vibes Studio, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with returns and exchanges under the conditions below.

Returns

We accept returns within 14 days of receiving your order. To be eligible for a return:

  • The item must be unused, unopened, and in its original packaging.
  • Products must be in the same condition as received.
  • Proof of purchase or order confirmation is required.
  • Due to hygiene and safety reasons, opened or used cosmetic and skincare products cannot be returned.

Certain personal care and beauty products may not qualify for return once opened.

Exchanges

We only replace items if:

  • The wrong product was delivered
  • The item arrived damaged
  • The product has a manufacturing defect

If you need an exchange, please contact us with your order number and photos of the product within 48 hours of delivery.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If your package is damaged, defective, or incorrect, contact us immediately so we can resolve the issue quickly. Including photos of the product and packaging will help speed up the process.

Non-Returnable Items

The following items cannot be returned:

  • Opened or used cosmetic/skincare products
  • Gift cards
  • Sale or clearance items
  • Personalized or custom-made products

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing time may take 5–10 business days depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

How to Start a Return

To request a return or exchange, please contact us with:

  • Your order number
  • Reason for return/exchange
  • Photos (if item is damaged or incorrect)

Contact Us

If you have any questions regarding returns or exchanges, please contact us through the contact form available on Good Vibes Studio.